Last Updated: 2026

This Return and Refund Policy applies to all products purchased from this website. This policy outlines the terms and conditions for returns, exchanges, and refunds for all household daily products, home goods, kitchen supplies, bathroom accessories, and lifestyle items sold on our store.

1. Eligibility for Returns

We accept returns within 30 calendar days from the date the customer receives the order. To be eligible for a return, the item must be unused, unwashed, unopened, and in original condition with all original packaging, labels, and accessories intact. Damaged, worn, altered, or missing-package items will not be eligible for return.

The following items are non-returnable for hygiene and safety reasons:

  • Personal hygiene products
  • Disposable daily supplies
  • Clearance items and final-sale products
  • Items damaged due to customer misuse, improper installation, or artificial damage

2. Return Process

Customers who need to return goods must first contact our customer support team via the email listed on our Contact Us page to apply for a return authorization. Please do not return items without official authorization.

After we approve your return request, we will provide you with a return address and return instructions. You must ship the returned goods back to the designated address within the valid time period and provide us with the tracking number.

3. Shipping Fee Rules for Returns

  • Defective, wrong item, or shipping damage: We will cover the return shipping cost and provide a full refund.
  • Customer voluntary return (no quality issue): The customer is responsible for all return shipping fees. The original shipping fee paid during purchase is non-refundable.

4. Refund Processing Time

After we receive and inspect your returned items and confirm that the goods meet the return conditions, we will process your refund within 3–7 business days. The refund will be returned to your original payment method (PayPal, credit card, or other payment channels).

Depending on the processing cycle of different payment institutions, the arrival time of the refund may be delayed for several working days, which is beyond our control.

5. Damaged & Defective Goods

If you receive damaged, defective, incorrect, or missing items, please contact us within 7 days after receiving the package and provide clear photos or videos as evidence. We offer free replacement, full refund, or partial refund solutions according to the actual situation, and we will bear the corresponding return shipping costs.

6. Order Cancellation Policy

Customers can cancel their orders for free before the goods are shipped. Once the order has been processed and shipped, it cannot be cancelled. You can only apply for a return after receiving the package in accordance with our return policy.

7. Partial Refund Rules

If only part of the items in one order are returned, we will only refund the unit price of the returned products. The shipping cost of the original order will not be refunded.

8. Policy Update Rights

We reserve the right to update and adjust this Return & Refund Policy at any time. The updated policy will take effect immediately after being published on the website. Continuing to browse and purchase from our website means you agree to the latest policy terms.

9. Contact Information

If you have any questions about returns, exchanges, or refunds, please contact our official customer support email available on our Contact Us page.